Image Description Support Center
Our Support number is: 1-800-516-9442
<- Back to Main Page

Why doesn't clients return show up on the IRS.GOV website for the "where is my refund?" even though I show its been accepted?

Why doesn't clients return show up on the IRS.GOV website for the "where is my refund?" even though I show its been accepted?

This can happen mostly because of 2 reasons:

 
  1. The AGI amount entered in doesn't match because the IRS did an adjustment
  2. It was flagged for review for either fraud or other items.
No, there is no possible way it was a 'glitch' in the system, the IRS specifically sent back the acknowledgement with that specific SSN attached saying it was accepted.  You can also see the EFILE SUB ID number for the specific acknowledgment for the return in the program by opening the return and clicking on Tools > Return Status and it will be listed in the middle next to SUB ID.  You can also print this screen for your client.
 
If you are using the WEB Version of the program, simply click on 'Accepted' then 'More Info' from the Return List and see this information when you look up the SSN and look at the acknowledgment.



Tags: federal,form,install,web
Popular Articles