Support Center

<- Back to Main Page

E-file Submission Report is blank and does not display any taxpayer information

---

📊 Step-by-Step Guide

Step 1: Close TaxWise

Use this when you need to make sure the program is not running before repairing the runtime.

1. Close TaxWise (on the affected workstation if on a network).

Step 2: Open Control Panel

Use this to access the uninstall/repair options for the Crystal Reports runtime.

1. Click the Microsoft® Windows® Start button, and click Control Panel.
2. If in Category view, click Uninstall a program under Programs.  If in Large Icons or Small Icons view, click Programs and Features.

Step 3: Repair Crystal Reports Basic Runtime

Use this to repair the component that is most likely causing the blank report.

1. Locate Crystal Reports Basic Runtime for Visual Studio 2008
2. Left-click to highlight.
3. Click Repair at the top of the program list.

Step 4: Watch for the repair result

Use this to confirm whether the repair completed successfully or if you received a network-related installer error.

You will see one of the following:

• A small box displays as it is repairing and the box will automatically close when finished with no message
• A Microsoft® Windows® Installer box with a message, "The feature you are trying to use is on a network resource that is unavailable."

Step 5: Re-create and send the e-file

Use this to verify whether the repair fixed the blank E-file Submission Report.

If Crystal Reports® Basic Runtime for Microsoft® Visual Studio® 2008 runs the repair with no errors, re-create the e-file and attempt to send.

• If the repair fixed the issue, your E-file Submission Report will now be populated.
• If the repair did not correct your issue or you receive the Microsoft® Windows® Installer error mentioned above, you will need to contact Technical Support for assistance.

Tags: install,setup