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Our Support number is: 1-800-516-9442

This guide helps you resolve an Invalid Index error that can occur when pulling acknowledgements (Acks).

Please follow the steps below in order. This process requires downloading and running a required Microsoft component installer.

📊 Step-by-Step Guide

Step 1: Close the program

Use this when you need to stop the current session before installing the required component.

Close the program.
Step 2: Download and run the required file

Use this when you need to install the missing runtime components.

run this file after downloading http://download.cchsfs.com/pa/CRRedist2008.zip
Step 3: Log back in

Use this when you need to refresh your acknowledgements after the install.

after that log back in and your acknowledgements should show up.

If the steps were followed correctly, your acknowledgements should show up after you log back in.

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Tags: install,setup