Support CenterReturns stuck in EFile Batched status
📚 What This Guide Covers
This guide provides troubleshooting steps for tax returns that are stuck in "eFile Batched" status on the Return List screen.
- Software Fix - Unbatching and resending returns from within the software
- Website Check - Verifying return status on the support website
- Rehanging Acks - Updating your software status manually
📊 Troubleshooting Steps
Step 1: Unbatch and Resend
In the Tax Software, go to Communications > Send Federal/State. Click the "unbatched" button and send the returns individually.
💡 Note: This issue is often caused by antivirus software or internet connectivity interruptions.
Step 2: Verify Status Online
If the returns are not listed in the software, log in to http://support.taxwise.com. Use the Return Query to check if the returns were received.
Step 3: Rehang Acknowledgments
If the returns were successfully sent according to the website, click the [Rehang] button next to the return on the website. This will update the status in your local software.
⚠️ Still Stuck?
If the returns were never sent or do not appear in the online Return Query, follow the instructions for "Fix Pending Ack Error" in our Knowledgebase.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install