Support CenterPrior year unlocks
🔍 Prior year unlocks
Use the steps below to delete the password file for a specific tax year and replace it with a blank file so you can unlock prior-year access.
⚠️ Before You Begin
Keep in mind that when you do this, you usually have to recreate all users.
📊 Step-by-Step Guide
Step 1: Delete the password file for the tax year
Use this when you need to remove the existing password for a specific tax year.
Delete password.XX where XX is the tax year.
Step 2: Replace it with a blank password file
Use this when you need to create the replacement file required for the unlock.
Replace it with a blank file named password.XX (where XX is the tax year). You can create a text document and just rename it, making sure to rename the file extension.
Step 3: Try the password file first, then handle sstorage if needed
Use this when the first attempt doesn’t unlock access.
Some years you also have to get the sstorage file and do the same. I’d try doing just the password file first and if it doesn’t let you in, then do sstorage as well.
❌ Common Errors
If the blank password.XX file doesn’t let you in, you may need to also update the sstorage file for that year.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup