Support CenterHow to send tax return for Tech Support
📚 What This Guide Covers
This guide shows you how to locate and send a tax return file to Tech Support for troubleshooting.
- Navigation - Finding the correct data folder on your C: drive
- Identification - Locating the specific return file by SSN/EIN
- Communication - Providing necessary details for support
📊 Step-by-Step Guide
Step 1: Open Data Folder
In your email client, choose to attach a file and navigate to your UTS folder: C:\UTSXX\Users
💡 Note: Replace "XX" with the last two digits of the tax year. For example, the 2016 folder is C:\UTS16\Users.
Step 2: Select Username Folder
Open the folder corresponding to the username under which the return was created (e.g., the "Guest" folder).
Step 3: Locate Return File
Find the file named with the SSN or EIN of the return.
Example: If the SSN is 111-22-3333, the file name might look like 6I111223.333.
Step 4: Describe the Issue
Include a detailed description of the problem in your email. Reference specific line numbers and examples where possible.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup