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"Site does not have an active enrollment" for bank application submission

🔍 Site does not have an active enrollment for bank application submission

This article explains common reasons you may see the rejection message "Site does not have an active enrollment" when submitting a bank application, and what to do next.

⚠️ Possible Reasons for This Rejection

Possible reasons for this rejection is:

  • The bank needs some information from the ERO, such as an EFIN letter.
  • The record may not be set up correctly with the bank, such as a changed Master EFIN.
  • We show the ERO as Approved, but the bank shows the ERO as Not Approved in its system.

📝 What CCH SFS Can Do

CCH SFS does send the applications and fix the records, but in some cases you may need to speak with the bank to solve the problem.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: reject,bank
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