Support CenterReject code IND - 195 & IND - 196
🔍 Reject code IND - 195 & IND - 196
Your client’s return is rejected with one or both of the following rejection codes.
❌ Problem
Your client’s return is rejected with one or both of the following rejection codes.
IND-195 - 'IPAddress' in 'AtSubmissionCreationGrp' in 'FilingSecurityInformation' in the Return Header must have a valid value.
IND-196 - 'IPAddress' in 'AtSubmissionFilingGrp' in 'FilingSecurityInformation' in the Return Header must have a valid value.
⚠️ Before You Begin
You will need:
- Access to download and install the program update version 31.05
- An internet connection that is stable/strong before opening Sure-Fire
📊 Step-by-Step Guide
Step 1: Download and install update 31.05
Use this to update Sure-Fire so returns are less likely to receive these IRS rejects.
Download and install the program update version 31.05. The update contains changes to prevent returns from receiving IRS Reject Code IND-195.
Step 2: Verify you are connected to the internet before opening Sure-Fire
Use this to ensure Sure-Fire can obtain a valid IP address.
After installing the update, verify that you are connected to the internet prior to opening Sure-Fire in order to obtain your IP address.
Step 3: Re-create and re-send affected returns
Use this when a return was already created and rejected.
Then, re-create the e-file for any affected returns and re-send them.
📝 Important Notes (IND-196)
Note the words in red-listed above. If you receive reject IND-196 which includes "Filing" in the rejection text, verify that you have a strong internet connection especially if you are on a wireless connection.
A spotty connection causes a value to populate that will result in this reject. After verifying you have a strong internet connection, open the return, create a new e-file and transmit.
✅ Success!
After updating to 31.05, confirming a strong internet connection before opening Sure-Fire, and re-creating/transmitting affected returns, the rejects should be resolved.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal