Image Description Support Center

Our Support number is: 1-800-516-9442
<- Back to Main Page

CA FTB 8453 Rejection


๐Ÿ” CA FTB 8453 Rejection

This article explains the full rejection text you may see for CA FTB 8453 and provides the steps to resolve it.

๐Ÿ“š What This Guide Covers

  • Full rejection text - what the message means
  • Resolution steps - how to fix the return and re-submit

๐Ÿงพ Full Rejection Text

"There is an error with the Prior Year California Adjusted Gross Income [PriorYearAGI] amount provided in the Return Header. The Primary Taxpayer on this return is ineligible to participate in the Self-Select PIN program. Our records indicate the Primary Taxpayer did not file a prior year individual income tax return and does not have a shared secret (Prior Year California Adjusted Gross Income) amount. They may still e-file by signing a California e-file Return Authorization for Individuals, form (FTB 8453 or 8453-OL)."

๐Ÿ› ๏ธ Resolution

  1. Step 1: Open the Main Information Sheet

    Use this when you need to access the return settings.

    Go to Main Information Sheet.

  2. Step 2: Select the Practitioner PIN method

    Use this when you need to switch away from the Self-Select PIN method.

    Select Check here if using the Practitioner PIN method for e-filing this income tax return.

  3. Step 3: Go to CA 8879

    Use this to update the e-file signature authorization.

    Go to Form CA 8879 - E-file Signature Authorization.

  4. Step 4: Remove Self-Select PIN amount

    Use this when the return should not include a Self-Select PIN amount.

    Remove any amount entered on For Self-Select PIN only section.

  5. Step 5: Re-create and re-submit

    Use this to generate the updated e-file documents and send the corrected return.

    Re-create the e-file and re-submit the return.

๐Ÿ“ž Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: reject,state