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Blank PDFs printed
🔍 Blank PDFs printed
This guide explains why you may be getting blank PDFs when printing and what to change in Internet Explorer to fix it.
⚠️ Before You Begin
Blank PDFs can occur when you are using a 64-bit version of Internet Explorer (IE). You must use the 32-bit version of this browser.
📊 Step-by-Step Guide
Step 1: Check whether you have both 32-bit and 64-bit Internet Explorer
Use this when you need to confirm you are launching the correct IE version for Sure-Fire Online.
Any 64-bit version of Windows using IE7 and IE8 may have two versions of Internet Explorer. To determine if this is the case:
- Click the Windows Start button.
- Point to All Programs.
- If you see two listings for Internet Explorer, one with 64-bit beside it, make sure you are only using the other version of the program for Sure-Fire Online.
Step 2: If you are using IE8, enable compatibility mode
Use this when you are printing from Sure-Fire Online using IE8.
If you are using IE8 with SureFire Online, you should also be using compatibility mode. To turn this mode on:
- Click the button that looks like a broken sheet of paper to the right of the address bar in Internet Explorer.
- It is located to the left of the Refresh button.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: web,setup