Support CenterSend Failed
🔍 Send Failed
When you see the Send Failed message after attempting to send an e-File, this is usually due to one of two reasons:
❌ Troubleshooting
❌ Common Causes
The Send Failed message is typically caused by:
- A state was entered twice on the Main Information sheet in the return.
- The current SureFire account is deactivated.
Step 1: Check for a Duplicate State Entry
Use this when you need to fix a duplicate state entry on the return.
The first reason is there is a state entered twice onto the Main Information sheet in the return. Simply make sure the state is entered only once and re-create the e-File for the return.
Step 2: Confirm Your SureFire Account Is Active
Use this when the return won’t send due to account status.
Another issue could be that the current account signed into the SureFire program has been deactivated. If you believe this is the case, please contact us at 866-686-7211 for assistance.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: web,diagnostic