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Hexadecimal value 0x00 is an invalid character

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📋 Troubleshooting Steps

Step 1: Check if it's ONE return or MULTIPLE returns

This determines your solution.

• Only 1 return has the error: There's weird text somewhere in that return. Look for unusual characters, strange formatting, or copied content from non-standard sources.
• Multiple returns have the error: Your software modules may be corrupted. Follow Step 2.

Step 2: If Multiple Returns - Reinstall Modules

Fix corrupted software by reinstalling.

1. In SureFire, go to Communications menu
2. Click Get Program Updates
3. Reinstall your 1040 Individual module
4. Reinstall your State modules
5. Restart SureFire
6. Try creating the e-file again

Step 3: If Still Failing - System Corruption

If the error persists, your system files may be damaged.

A virus, malware, or antivirus software may have corrupted a file during updates. You'll likely need a SureFire support representative to connect to your computer and copy the Control folder from a clean system.

Tags: install,diagnostic