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Window is Dragged off screen, or Return List / Package List isn't showing

🔍 Window is Dragged off screen, or Return List / Package List isn't showing

We always advise not to drag the program to a different monitor.

This guide walks you through how to resolve the issue by deleting setup files and, if needed, running the Setup Assistant.

⚠️ Before You Begin

Please follow the steps carefully. You will delete specific setup files and then reopen the program.

đź“Š Step-by-Step Guide

  1. Step 1: Open the program’s file location

    Use this when you need to find the setup files on your computer.

    1. Right-click the 2021 Icon
    2. Click on OPEN FILE LOCATION

  2. Step 2: Delete the SETUP files

    Use this when the Return List / Package List isn’t showing or the window appears off screen.

    1. Look for a file called SETUP.0 or SETUP.100 or any variations of this type of file.. it will start with SETUP.X and X being a number
    2. Delete these file(s)

  3. Step 3: Reopen the program

    Use this after deleting the setup files to allow the program to start correctly.

    1. Reopen the program
    2. If you get the SETUP ASSISTANT WINDOW to popup then do following:
      1. Login under the ADMIN username
      2. Tools > Utility/Setup
      3. Setup > Setup Assistant
      4. Type in EFIN number then reg code will populate then hit REGISTER SOFTWARE, then SAVE AND CLOSE and reopen program.

đź“ž Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install,desktop
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