Support Center"List index out of bounds (-1)"" when opening returns in SureFire"
🔍 List index out of bounds (-1) when opening returns in SureFire
To resolve this issue, please remove the setup.0 and setup.[workstationnumber] files as described below.
⚠️ Before You Begin
Please follow these steps carefully:
- Close SureFire (if on a network, close SureFire on all computers).
📊 Step-by-Step Guide
Step 1: Close SureFire
Use this when you need to ensure no files are in use.
Close SureFire (if on a network, close SureFire on all computers).
Step 2: Browse to the SureFire program folder
Use this to find the setup files for the correct program year.
Browse to ?:\UTSxx\ (where ? is the drive where SureFire is installed and xx is the 2-digit program year).
Step 3: Locate the setup files
Use this to identify the files that need to be renamed.
Locate the setup.0 file and any setup.[workstation number] files.
Step 4: Rename each setup file
Use this to prevent SureFire from using the previous setup files.
Right-click each file and select Rename.
Add .old at the end of the file name.
Example: setup.0.old
Step 5: Open SureFire again
Use this to confirm the issue is resolved.
Open SureFire.
Step 6: Do not carry forward the previous year setup
Use this to avoid the same setup-related issue on the new year.
When opening SureFire again, do not carry forward the setup file from the previous year.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup