Support Center

🔍 How do I download state modules for SureFire?

If you have not yet added the desired states to your package, see our article on how to add a state to your SureFire package. You must add each desired state to your package before you will be able to download it.

⚠️ Before You Begin

You must add each desired state to your SureFire package before you can download it.

Step 1: Choose how you want to download state modules

There are two ways to download state modules:

• From the Solution Center
  See our Knowledge Base article on how to update the software and modules for instructions on how to download state modules from the Solution Center.
• From the Electronic Filing Center (EFC)
  Your system is checked every time you communicate with the EFC to see if you have the latest versions of the software. Your system will download any necessary updates automatically.

Step 2: If prompted during EFC communication, choose the correct option

Use this when you need to decide whether to install updates right away.

• If there are returns open on any workstation, click No in the dialog box that appears when you connect to the EFC.
• Otherwise, click Yes, and the software that was downloaded will be installed.

Step 3: If you clicked No, install the state update after returns are closed

If you click No, be sure to install the state update once all tax returns are closed.

Once you have closed all returns on your computer or network, follow the steps below:

1. Click Tools Utilities/Setup Assistant.
2. In the Utility window, click Tools InstallModule Updates.
3. Verify the MAILBOX folder is selected. Click OK.
4. Select the states to be installed, and then click OK.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket