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No acks to print after downloading


🔍 No acks to print after downloading

This guide helps you troubleshoot when you see a message that there are no acknowledgements to print after downloading.

⚠️ Before You Begin

Make sure you are working in the Reports menu and are ready to review the acknowledgement selection and filters.

📊 Step-by-Step Guide

Step 1: Open Acknowledgements from the Reports menu

Use this when you need to access the acknowledgement selection criteria.

On the Reports menu, select Acknowledgements.

Step 2: Handle the “No acks match the selection criteria” message

Use this when you see a message that no acknowledgements match your criteria.

Once a dialog box appears, stating No acks match the selection criteria you have entered, click OK and you should see a Filter Criteria box; make sure all appropriate boxes are checked.

Step 3: If some acks show, but others do not, check the filter

Use this when the list is incomplete.

If some acks show up in the list, but not others, click the Filter button in the Acknowledgement window to check the filter.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: install