Support CenterI am unable to open a return purchased through PPR
🔍 I am unable to open a return purchased through PPR
This guide explains what to do when you cannot open a return you purchased through PPR.
⚠️ Before You Begin
This can occur when you have a corrupt or missing authorization file.
🛠️ Step-by-Step Guide
Step 1: Check your authorization codes
Use this when you need to verify whether your authorization codes are present.
Check your authorizations by pointing to PPR Support on the Help menu, and then selecting View authorization codes.
Step 2: Continue through the authorization screen
Use this to move to the list of purchased returns (if available).
Click Next.
Step 3: If your purchased return is listed
Use this when you see the return you purchased in the list.
If the return you purchased is listed, click Back.
Choose the Restore authorization codes option, and then click Next.
On the following screen, click Finish.
Step 4: If your purchased return is not listed
Use this when the return you purchased does not appear in the list.
If the return you purchased was not listed, click Exit. You may now proceed to purchase the return authorization normally.
✅ Success!
You should be able to open the return after the codes are restored.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup