Support CenterHelp files are blank or an error message is encountered when trying to view help files in SureFire.
🔍 Help Files Are Blank or Show an Error in SureFire
This article explains what to do when help files in SureFire are blank or you encounter an error message while trying to view them.
⚠️ Before You Begin
When you try to open help, you may see one of the following messages:
- Error 22 workstation help files not found
- Page Cannot Be Displayed
- 602 - Could not open help text file
- 188: Help file not found...
- ""Can't reach this page. Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.""
📊 Step-by-Step Guide
Step 1: Identify the Help File Error
Use this when you see blank help or an error while viewing help files in SureFire.
Confirm which message you are receiving (for example: Error 22 workstation help files not found, 602 - Could not open help text file, or 188: Help file not found...).
Step 2: Apply the Resolution for Error 22
Use this when the error indicates workstation help files are missing.
Resolution: Error 22 workstation help files not found
❌ Common Errors
If you encounter any of the following, it indicates SureFire cannot display the help content:
- Error 22 workstation help files not found
- Page Cannot Be Displayed
- 602 - Could not open help text file
- 188: Help file not found..."
- ""Can't reach this page. Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.""
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup