Support CenterPrint packets deleted for Admin when printing returns under other usernames in SureFire
🔍 Print packets deleted for Admin when printing returns under other usernames in SureFire
For example, you might log in with the ADMIN profile and then open a return located in the Guest user name. The Guest user name only has a File.PFL file located in it. You print the return without selecting Global in the Print dialog box. Every PFL file under ADMIN is now deleted except for File.PFL.
⚠️ Before You Begin
To resolve:
Remove all .PFL files from all users other than Admin. If you need new .PFL files for the Admin user, a fresh copy can be located in UTSXX/PacketFiles.
📊 Step-by-Step Guide
Step 1: Remove .PFL files from non-Admin users
Use this when you need to stop Admin packet files from being deleted during printing.
Remove all .PFL files from all users other than Admin.
Step 2: Get fresh .PFL files for Admin (if needed)
Use this when Admin needs new packet files.
If you need new .PFL files for the Admin user, a fresh copy can be located in UTSXX/PacketFiles.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup