Support CenterNo Acks match the selection criteria you have entered
🔍 No Acks match the selection criteria you have entered
This guide explains what to do when you see the message:
Message de error: "528 - No Acks match the selection criteria you have entered."
⚠️ What to Expect Next
A Filter Criteria window should open after this message appears. This window lets you choose which types of files you want to display in the Select Acknowledgement Files window.
📊 Step-by-Step Guide
Step 1: Open the Filter Criteria window
Use this when you see the error message and need to choose what acknowledgements to display.
A Filter Criteria window should open after the message appears.
Step 2: Select the acknowledgement file types you want to display
Use this to control which acknowledgement files appear in the next window.
In the Select Acknowledgement Files window, you can select from these file types:
- IRS Files
- State Files
- Printed Files
- Email files
- EFC Rejects
- Bank Files
Check the options for the types of Acks you want listed.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install