Support CenterWhen starting a new declaration
🔍 When starting a new declaration
This guide explains how to fix the issue by downloading the required updates from the SureFire Solution Center.
⚠️ Before You Begin
To ensure updates install properly:
- Close any open tax returns on all workstations. If any returns are open, updates will not be installed properly.
📊 Step-by-Step Guide
Step 1: Close open returns on all workstations
Use this when you need to ensure updates install correctly.
Close any open tax returns on all workstations. If any returns are open, updates will not be installed properly.
Step 2: Open the SureFire Solution Center
Use this to access the update downloads.
Click the Solution Center Knowledge Base tab in the software to access your SureFire Solution Center. Then, click Launch SureFire Solution Center or go to http://support.SureFire.com.
Step 3: Go to Product Updates
Use this to find the correct update files.
Click Product Updates under the Preparer Solutions section.
Step 4: Log in
Use this to access your downloads.
Log in with your client ID, user name, and password.
Step 5: Download the latest SureFire program update
Use this to update the SureFire program components.
Click the Download icon to download the latest SureFire programupdate and save the modules to your Windows desktop or another easy-to-remember location.
Step 6: Download the latest federal module update for your return type
Use this to update the federal modules for the return you are preparing.
Click the Download icon to download the latest federal module update for the return type that you are attempting to prepare and save the modules to your Windows desktop or another easy-to-remember location.
Step 7: Close SureFire completely
Use this to prevent installation conflicts.
Once the modules aredownloaded, close SureFire completely on all workstations.
Step 8: Install the updates in the correct order
Use this to install all downloaded modules successfully.
Navigate to the location where yousaved the files, and then double-click it to install the updates in the same order that they were downloaded.
Step 9: Resume starting a new return
Use this to continue your work after updates are installed.
You can now open SureFire and resume starting a new return.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup