Support Center

<- Back to Main Page

IRS rejection IND-181

---

📊 Step-by-Step Guide

Step 1: Verify the IP PIN matches the IRS correspondence

Use this when you need to confirm the IP PIN is correct.

Verify the IP PIN entered on the return with the number on the IRS correspondence received by your client.

Important: Taxpayers are issued a new IP PIN each tax year.

Step 2: If the client cannot locate the IP PIN, contact the IRS

Use this when your client does not have the IP PIN available.

If your client cannot locate the IP PIN, have him/her contact the IRS at 800-829-1040.

Step 3: If the IP PIN was not received automatically, request one online

Use this when the taxpayer previously had an IP PIN but did not receive one automatically.

Taxpayers who have had an IP PIN in the past but have not received one automatically can request one at https://www.irs.gov/Individuals/Get-An-Identity-Protection-PIN.

Step 4: Check whether the taxpayer is eligible for the IP PIN pilot opt-in program

Use this when the taxpayer wants to opt into the IP PIN program to help avoid identity theft.

There is also a pilot program for taxpayers to opt into the IP PIN, to avoid identity theft. This has been expanded to 3 states (FL, GA, DC).

Taxpayers in these 3 states can go to https://www.irs.gov/Individuals/Get-An-Identity-Protection-PIN and opt-in to the program.

Tags: reject,federal