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Site does not have an active enrollment for bank application submission.

🔍 Site does not have an active enrollment for bank application submission.

This article explains common reasons you may see this rejection and what to do next.

⚠️ Possible Reasons for This Rejection

Possible reasons for this rejection is:

  • The bank needs some information from the ERO, such as an EFIN letter.
  • The record may not be set up correctly with the bank, such as a changed Master EFIN.
  • We show the ERO as Approved, but the bank shows the ERO as Not Approved in its system.

❌ What Happens Next

CCH SFS does send the applications and fix the records, but in some cases you may need to speak with the bank to solve the problem.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



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