Support CenterToo many retries" or other trouble connecting to EFC"
🔍 Too many retries" or other trouble connecting to EFC
This issue is caused by a failure of your SureFire program to connect successfully to the EFC. This is generally caused by your firewall software or a setting in another installed program. Please use the steps below to resolve the issue.
📊 Step-by-Step Guide
Step 1: Check your firewall settings
Use this when you need to allow SureFire to connect to the EFC.
Open your firewall software and set an exception for the SureFire program.
Make sure that your firewall allows bidirectional communication through port number 443, which is used by SureFire.
📝 Note
Other Microsoft products that use embedded Web technology, such as Outlook, also have a Work Offline option. Sometimes using this mode in one of these products will also cause other products to use the Work Offline mode. Changing this mode in IE should resume Online Mode in other applications.
Step 2: Test your connection to the EFC outside of SureFire
Use this to confirm whether the connection issue is specific to SureFire or broader.
Following this URL will also test your connection to the 2012 Electronic Filing Center:
https://ws.SureFire.com/efc/2012/efcservice.svc
📝 Note
For the 2013 EFC (or other years), simply change the year shown in the URL above, e.g.:https://ws.SureFire.com/efc/2013/efcservice.svc
Step 3: Verify your computer date
Use this when SureFire cannot connect due to date/time mismatches.
You should also ensure that the date on your computer is set correctly. If it differs from the date on our system, you may be unable to connect.
Step 4: Check your Default Browser
Use this if your browser settings may be affecting connectivity.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup