Support CenterIncorrect federal or state calculations
🔍 Incorrect federal or state calculations
If you believe your federal or state calculations are incorrect, this guide explains how to send the complete problem description to our support team so we can review it.
⚠️ Before You Begin
To bring an issue to our attention, you need to:
- Send the complete problem description via e-mail with the subject line ATTN TAX HELP.
- Attach the relevant return to the e-mail.
You can send your message in either of these ways:
- Send an e-mail to customer.support@cchsfs.com
- Send an e-mail through your SureFire software
📊 Step-by-Step Guide
Step 1: Open the Send Mail option in SureFire
Use this when you need to send your message directly from your SureFire software.
On the Communications menu, select Send Mail to SFS Support.
Step 2: Enter your e-mail details
Use this to ensure our team can identify your request.
Enter your e-mail address, type Att Tax Help in the subject line, and include an explanation in the body.
Step 3: Attach the relevant return (if needed)
Use this when you need to include the return for review.
To attach a file to the e-mail message, click Browse.
Browse to the location of the file you want to attach, and click Open.
❌ Important Note About Attachments
Only one file can be attached per e-mail message. If you need to attach multiple files, they must first be compressed into one file.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form,state