Support CenterError message when installing SureFire updates "You are about to install version # over version ## (where # is the version number and ## is a higher number)! Continue with installation?"""
🔍 Error Message When Installing SureFire Updates
You are about to install version # over version ## (where # is the version number and ## is a higher number)! Continue with installation?
This guide explains why this happens and how to fix it by deleting unprocessed duplicate update files.
⚠️ Before You Begin
You may see this error when:
- You download the same updates from the Customer Support website after you already downloaded them through your program using the PPR support menu.
- This creates duplicate update files waiting to be processed for state or federal forms.
To resolve this problem, you need to delete any unprocessed duplicate update files.
📊 Step-by-Step Guide
Step 1: Open Windows Explorer
Use this when you need to access the SureFire update files folder.
Right-click the Windows Start button, and then click Open Windows Explorer.
Step 2: Navigate to the Mailbox folder
Use this when you need to find the update ZIP files waiting to be processed.
Navigate to X:\UTSxx\Mailbox (where X: is the drive on which SureFire is installed, and xx corresponds to the tax year of your program).
Step 3: Identify the duplicate update files
Use this when you need to locate the correct jurisdiction module update ZIP files.
Look through the *.zip update files for files beginning with ST, and find the jurisdiction in question by looking at the fifth and sixth characters in the filename.
For example, for version 2 (02) of the Georgia (GA) state Individual (I) module, if you had duplicates, you would have a STPIGA02.ZIP file and a STUIGA02.ZIP file.
The file with a P is the processed version (STPIGA02.ZIP).
Step 4: Delete the unprocessed (U) update file
Use this when you need to remove the duplicate update that has not been processed yet.
Right-click the unprocessed (U) version of this module update, and then click Delete.
In the example from step 3, the file to delete would be STUIGA02.ZIP.
Note: A federal update file would have US for the jurisdiction code.
Step 5: Confirm deletion
Use this when you need to finalize the removal of the duplicate file.
Click Yes to confirm the deletion.
✅ You’re Ready to Install
You will now be able to install the update without receiving this error.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup