Support Center

<- Back to Main Page

"(212) Could not move file"" or ""(269) Cannot post database update"" when using Return Explorer in SureFire."

---

🧩 Problem

When trying to move or rename returns in Return Explorer, you receive either of the following error messages:

(212) Could not move file [filename]

(269) Cannot post database update for [newname]. Return cannot be renamed. Reverting to previous name.

🔎 Cause

These errors indicate the database is out of sync with the returns present on the system.

🛠️ Resolution

To repair the SureFire database:

Step 1: Close SureFire

Close SureFire on all computers to avoid conflicts while repairing the database.

• Close SureFire (on all computers, if SureFire is running over a network).

Step 2: Open the UTSxx folder

UTSxx is based on the 2-digit year of your SureFire version.

• Navigate to UTSxx (with xx corresponding to the 2-digit year of SureFire).

Step 3: Run dbrepair.exe

This starts the database repair utility.

• Run dbrepair.exe

Step 4: Populate the database from returns

This updates the database so it matches the returns currently on the system.

• Select the checkbox to Populate DB from returns.

Step 5: Start the repair

Begin the repair process.

• Click Start repair.

Tags: diagnostic,install,setup