Support CenterReturn locked by another user message in SureFire
🔍 Return locked by another user in SureFire
This guide helps you fix the message:
Return locked by another user
It will walk you through verifying whether the return is open on another workstation and then correcting the issue if it is not.
⚠️ Before You Begin
First verify that no user on your network currently has this return open. If they do, then this is not an error.
If no one on the network has this return open, then follow the steps below.
📊 Step-by-Step Guide
Step 1: Close SureFire on all workstations
Use this when you need to ensure no workstation is actively using the return.
Close SureFire on all workstations.
Step 2: Locate the ratstorage.dat file
Use this when you need to access the file that controls return locking.
Navigate to the X:\UTSxx folder.
Step 3: Rename ratstorage.dat
Use this when you need to delete the lock storage file by renaming it.
Right-click the ratstorage.dat file and then select Rename. Then just add .old to the back so it reads ratstorage.dat.old
Click OK to confirm the Rename.
✅ Success!
You will no longer receive this error when opening this return.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup