Support CenterInstall Shield errors 5006 or 5009 when installing
🔍 Install Shield errors 5006 or 5009 when installing
This article explains what the common InstallShield error codes 5006 and 5009 mean and what you can do to resolve them.
⚠️ Before You Begin
Before troubleshooting, note the exact error code and the full message (including any additional numbers like 0x80070002). This will help you find the correct fix below.
📊 Error Code Meanings & Fixes
Step 1: Identify which 5006 variation you received
Use this when you see an error starting with 5006.
5006 0x80070002 - This means a file necessary for the update is missing, such as data1.cab or setup.inx. You should contact technical support.
5006 0x80070003 - This occurs because the Documents folder has an invalid target. Right-clickthe Documents folder, select Properties, and click Restore Default.
5006 0x80070052 - This means a directory or file cannot be created -- make sure you have sufficient rights on the machine. Log in to Windows as an Administrator and try installing under that user. Also, delete the contents of the current user's Temp directory (usually C:\Users\[User Name]\AppData\Local\Temp) and then reboot.
5006 0x80070070 - This indicates that your drive(s) is low on space. This could be indicative of either the C: drive (or whatever drive Windows is installed on) or another volume if you are installing SureFire to a drive other than the C: drive. This could also indicate that Disk Quotas have been set too low. Free up some hard drive space by deleting files or programs, and then try running Setup again.
Step 2: If you see 5009, check for Windows damage
Use this when the installer shows 5009.
5009 - This is usually a sign of a damaged Windows installation, perhaps even a virus infection. You should check your system for viruses, and have a technician examine your system's integrity.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup