Support Center"Stack pointer left at 5"" when opening a return in SureFire."
🔍 Stack pointer left at 5" when opening a return in SureFire
The error occurs when opening a return with one or more modules that are not updated.
This guide will help you:
- Verify the needed modules are installed and up-to-date
- Uninstall and reinstall the modules if the error persists
⚠️ Before You Begin
Before starting, make sure you can access SureFire and its module tools.
📊 Step-by-Step Guide
Step 1: Verify the modules needed for the return are installed and up-to-date
Use this when you need to confirm the modules required for the return are current.
With SureFire open, go to Help View Authorization.
Verify the modules are installed and updated.
Step 2: If the error persists, uninstall and reinstall the modules
Use this when the return still fails to open after verifying updates.
Click Tools Utilities/Setup Assistant.
Click Tools Uninstall Modules.
Select the check box for the modules known to be present on affected returns.
Click OK, then click OK again when the process is complete.
Click Tools Install Module Updates in the Utility window.
Verify MAILBOX is highlighted, then click OK.
Select the check boxes for all modules listed.
Click OK, then click OK again when the process is complete.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup