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e-file status won't update to rejected after rehanging an acknowledgement in SureFire.


πŸ” e-file status won't update to rejected after rehanging an acknowledgement in SureFire

If the e-file status does not update to Rejected after following the instructions in the article How do I rehang an acknowledgment for SureFire and you need to resent it, but the status is not updating for you to be able to create the e-file again, do the following to force the E-file button to be active.

⚠️ Before You Begin

Note: Make note of the Taxpayer ID on the return.

πŸ“Š Step-by-Step Guide

Step 1: Note the Taxpayer ID

Use this when you need to identify the correct e-file file to hide from the program.

Note the Taxpayer ID on the return.

Step 2: Close SureFire

Use this to ensure SureFire is not actively using the transmit files.

Close SureFire and navigate to the ?:\UTSYY\TRANSMIT folder (where ? is the drive letter that you run SureFire from and YY is the tax year).

Step 3: Locate the transmit file for the return

Use this to find the specific e-file transmit file tied to the Taxpayer ID.

Locate the file that begins with E0XXXXXXXXUSFO.mefxml (where X is the Taxpayer ID).

Step 4: Hide the e-file from the program

Use this to prevent SureFire from detecting the previously transmitted e-file.

Create a new folder and move the file into this folder which will hide the e-file from the program.

Step 5: Return to the return in SureFire

Use this to refresh the return’s e-file state.

Go back into the return.

Step 6: Remove the EFIN from the 8879

Use this to force SureFire to re-validate the 8879 information.

Remove the EFIN from the 8879, then close the return.

Step 7: Reopen the return and run diagnostics

Use this to trigger the missing EFIN validation error.

Open the return, then run the diagnostics. It will have the error that the EFIN is missing.

Step 8: Enter the EFIN back on the 8879

Use this to resolve the diagnostics error and allow e-file creation again.

Enter the EFIN back on the 8879.

Step 9: Run diagnostics again

Use this to confirm the EFIN is now recognized.

Run the diagnostics again.

βœ… Success!

The E-file button should now be active for you to create the e-file again.

πŸ“ Notes

Note: If this is a prior year return like 2019, you will locate the file that begins with E9XXXXXXXXUSFO.mefxml

πŸ“ž Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: diagnostic,install,setup