Support Centere-file Rejection: IND-031-02 - "PrimaryPriorYearPIN' or 'PrimaryElectronicFilingPIN' or 'PrimaryPriorYearAGIAmt' in the Return Header must match the e-File database"
🔍 e-File Rejection: IND-031-02
"PrimaryPriorYearPIN' or 'PrimaryElectronicFilingPIN' or 'PrimaryPriorYearAGIAmt' in the Return Header must match the e-File database"
This guide explains how to resolve this e-file rejection.
⚠️ Before You Begin
Make sure you have access to the return and can edit the Main Information Sheet.
📊 Step-by-Step Guide
Step 1: Open the Main Information Sheet
Use this when you need to update the e-file PIN method settings.
Go to the Main Information Sheet.
Step 2: Select the Practitioner PIN method checkbox
Use this when you are using the Practitioner PIN method for e-filing this income tax return.
Select the checkbox Check here if using the Practitioner PIN method for e-filing this income tax return...
Step 3: Re-create and re-submit the return
Use this to ensure the updated header information is included in the e-file submission.
Re-create the e-file and re-submit the return.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal