Support CenterThe filing you were attempting to submit was not..." 5500 reject-"
🔍 The filing you were attempting to submit was not... (5500 reject)
This article explains why you may see a 5500 reject message and how to fix it so you can resubmit your return.
⚠️ Before You Begin
You may need the following to complete the fix:
- Your correct User ID and PIN used for signing the return
- Access to the EFAST system to verify your PIN and user type
📊 Step-by-Step Guide
PROBLEM:
The filing you were attempting to submit was not received by the government. Required signatures are blank or invalid. Please correct the problem and attempt your filing submission again. If you need assistance resolving this problem, contact your software provider or the EFAST2 helpdesk (1-866-463-3278).
RESOLUTION:
This reject can occur when the User ID or the PIN entered on the 5500 EF Info form is not valid for signing the return. Verify that you have entered the correct User ID.
Step 1: Verify your User ID
Use this when you need to confirm the signing identity used for the return.
Verify that you have entered the correct User ID.
Step 2: Verify your PIN in the EFAST system
Use this when you need to confirm the PIN you entered matches your EFAST PIN.
To verify you entered the correct PIN, you can log in to the EFAST system (https://www.efast.dol.gov/portal/app/login?execution=e1s1) using your username and password. Click on the View Your PIN button.
Step 3: Confirm your user type
Use this when you need to ensure the correct user role is being used to sign.
You can also click on the User Profile link to verify you have the user type as Filing Author or Filing Signer.
Step 4: Update the 5500 EF InfoPIN entry in your return
Use this when you need to correct the PIN/signature information on the return.
Once you have verified your PIN, open the return, edit the 5500 EF InfoPIN entry.
Step 5: Update the signature date on page 1
Use this when you need the signature block to reflect the corrected signing details.
Change the signature date on the 5500 Page 1.
Step 6: Reprint, sign, and replace the signature PDF
Use this when you need to generate a new signed PDF after updating signature details.
Print page 1 and 2 of the 5500.
Sign, scan and replace the signature PDF with the new signature.
Step 7: Re-create and transmit the return
Use this when you are ready to submit the corrected return again.
Re-create the efile and transmit the return.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal