Support CenterState acknowledgement report shows a refund of $0
🔍 State acknowledgement report shows a refund of $0
The acknowledgement report may show a refund amount of $0 depending on what your state includes in its acknowledgement file.
⚠️ Before You Begin
To understand why you are seeing $0, it helps to know that the acknowledgement report is based on the state acknowledgement file—not your tax return or SureFire database.
📚 What is happening?
The acknowledgement report pulls information from the state acknowledgement file, not from the tax return or the database.
The acknowledgement report behavior depends on whether your state includes the refund amount in its acknowledgement:
- Some states include the refund amount in the acknowledgement. If they do, then SureFire displays the amount in the acknowledgement report.
- Other states (such as NY, NJ, and MD) do not include the refund amount in their acknowledgement. In those cases, the report shows $0.
💡 Why do we not pull the state refund amount from the tax return?
We cannot pull the refund amount from the return because the return could have been edited after submission, resulting in a refund change.
Additionally, the state refund amount deposited could differ from the refund shown in the return, based on state processing that happened after acceptance.
✅ Is this expected behavior?
SureFire Web Version and SureFire Install Version are working as designed.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: state,form