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You cannot transmit tax returns to the EFC

🔍 You cannot transmit tax returns to the EFC

If you see messages like the ones below, it means SureFire is not allowing transmission for your EFIN (Electronic Filing Identification Number).

⚠️ Before You Begin

Transmission may be blocked for reasons such as:

  • ERC operation is not allowed (ErcOK is false). The ability to transmit a statement with an ERC is not activated for this EFIN.
  • PPR operation is not allowed (PprOK is fake). The ability for PPR system access is not enabled for this EFIN.
  • Transmit and update operations are not allowed (UtsOK is fake). It usually happens when you don't have a valid credit card on file.
  • Login age rejected (Previous SureFire version).
  • Minimum version required: You must use SureFire xx.xx or higher to stream. This is the minimum version you can stream.
  • Invalid entry: Your Entry is invalid. This EFIN has not been entered into our customer database or the EFIN was once entered, but has since changed.

📊 What These Messages Mean

ERC operation is not allowed: ErcOK is false, and ERC-based statement transmission is not activated for this EFIN.

PPR operation is not allowed: PprOK is fake, and PPR system access is not enabled for this EFIN.

Transmit and update operations are not allowed: UtsOK is fake. It usually happens when you don't have a valid credit card on file.

Login age rejected: You are using a previous SureFire version.

Minimum version required: You must use SureFire xx.xx or higher to stream.

Your Entry is invalid: This EFIN has not been entered into our customer database, or it was entered previously but has since changed.

📊 Other Common Reasons You Can't Transmit

Other reasons why you can't transmit, or the reasons behind some of the above messages include:

  • You don't have a credit card in your account.
  • The card you have registered with us has expired.
  • Your credit card identification number is missing from our files.
  • You have been deactivated due to a refund or for lack of a payment.

📊 Step-by-Step Guide

Step 1: Check your SureFire version

You must use SureFire xx.xx or higher to stream. This is the minimum version you can stream.

Step 2: Verify your credit card information

Transmit and update operations are often blocked when you don't have a valid credit card on file.

  • Make sure you have a credit card in your account.
  • Confirm the card has not expired.
  • Ensure your credit card identification number is present in our files.

Step 3: Confirm your EFIN is valid in our customer database

Your Entry is invalid if the EFIN has not been entered into our customer database or if it has changed since it was last entered.

Step 4: Check whether your account was deactivated

You may be deactivated due to a refund or for lack of a payment.

❌ Troubleshooting

❌ If you see UtsOK is fake

It usually happens when you don't have a valid credit card on file.

You can take care of many of these situations without contacting customer service by entering and updating your credit card information on our support site.

❌ If you see Login age rejected

This indicates you are using a previous SureFire version.

You must use SureFire xx.xx or higher to stream.

❌ If you see Your Entry is invalid

This EFIN has not been entered into our customer database or the EFIN was once entered, but has since changed.

✅ Helpful Tip

You can take care of many of these situations without contacting customer service. Credit card information can be entered and updated on our support site, and updates for the program are also available there.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: diagnostic,install
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