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"Invalid credentials"" when sending mail to SFS Support"

🔍 Invalid credentials when sending mail to SFS Support

This issue is caused by a change to the registration code.

If you have purchased new products since you received your software, the registration code changes. SureFire needs to be registered with the newest registration code on file.

⚠️ Before You Begin

You will need:

  • Access to the Solution Center (to find the newest registration code on file)
  • Access to SureFire as the Admin user (to enter and validate the new code)

📊 Step-by-Step Guide

Step 1: Find the registration code on file

Use this when you need to locate the newest registration code that SureFire requires.

  1. Log on to the Solution Center website.
  2. Click My Information at the top of the page.
  3. Select EFIN Request, and the EFIN number is at the top.
  4. The current registration code will be listed at the top of the page.

Step 2: Enter the new registration code in SureFire

Use this when you need to update SureFire with the newest registration code.

  1. Log into SureFire as the Admin user.
  2. Go to Tools Utilities/SetupAssistant.
  3. In the Utility window, go to Setup Setup Assistant.
  4. Click Register Software in the left column.
  5. Enter your registration code.
  6. Click Validate Code.
  7. Click Save and Close.

✅ Success!

After you validate and save the new registration code, SureFire should be registered with the newest registration code on file.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: diagnostic,install,setup
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