Support Center"This page can't be displayed"" when clicking on Launch SureFire Solution Center in the Solution Center/Knowledge Base tab in SureFire."
🔍 What This Guide Covers
This guide helps you fix the error message:
"This page can't be displayed"
…when clicking Launch SureFire Solution Center in the Solution Center/Knowledge Base tab in SureFire.
⚠️ Before You Begin
Before you start, verify the web address listed in the Address window.
If the path is:
https://qa.support.SureFire.com./desktop.aspx
…a file has been left in the UTSXX folder that needs to be deleted.
📊 Step-by-Step Guide
Step 1: Close SureFire
Use this when you need to stop the program before deleting the file.
Close the SureFire program.
Step 2: Open the UTSYY folder
Use this when you need to locate the file to delete.
Navigate to X:\UTSYY (where X is the drive that SureFire is installed on and YY is the year of the program).
Step 3: Delete the file
Use this when you need to remove the leftover file causing the issue.
Right-click thsbtest.exe and select Delete.
Step 4: Re-open SureFire
Use this when you need to restart the application after deleting the file.
Re-open SureFire.
Step 5: Launch the Solution Center again
Use this when you need to confirm the fix.
Go to the Solution Center/Knowledge Base tab and click Launch SureFire Solution Center.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install,setup