Support Centere-file Rejection: F540/NR/NRS/2EZ-170 - "Prior Year AGI [PriorYearAGI] in the Primary Taxpayer Signature [PrimarySignature] element does not match FTB's records."
🔍 e-file Rejection: F540/NR/NRS/2EZ-170
Rejection Message: "Prior Year AGI [PriorYearAGI] in the Primary Taxpayer Signature [PrimarySignature] element does not match FTB's records."
⚠️ Before You Begin
To resolve this rejection, you will need to confirm the prior year AGI value you entered for the primary taxpayer matches what the FTB has on file.
📊 Step-by-Step Guide
Step 1: Review the rejection details
Use this when you need to identify what field caused the rejection.
Full Rejection Text: "Prior Year AGI [PriorYearAGI] in the Primary Taxpayer Signature [PrimarySignature] element does not match FTB's records
Step 2: Verify the Primary Taxpayer’s Prior Year AGI
Use this when you need to correct the value that is being rejected.
Confirm that the Prior Year AGI entered for the Primary Taxpayer matches the amount FTB has on record.
Step 3: Update the return and re-submit
Use this after you have corrected the Prior Year AGI value.
After updating the Prior Year AGI to match FTB records, re-submit the e-file.
❌ Common Errors
- Prior Year AGI entered for the primary taxpayer does not match FTB records.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal