Support Center"Error (161) Unable to process selected acknowledgements. Database Record..."" when processing acknowledgement in SureFire."
🔍 Error (161) Unable to process selected acknowledgements in SureFire
This article explains what the error message means and what to do when you see:
"Error (161) Unable to process selected acknowledgements. Database Record was not found for the selected acknowledgement(s). Acknowledgement will remain available until database record is received."
⚠️ Before You Begin
There are 2 common causes for this error message.
🛠️ Resolution
Use this when you need to understand why SureFire cannot process selected acknowledgements.
Step 1: Check for a LoTech or Reporting office receiving an acknowledgement early
The first common cause happens when a LoTech or Reporting office receives an Acknowledgement before receiving the database update for a return.
No action is required because the acknowledgement will process once the database is received.
Step 2: Check for multiple standalone installations transmitting
The second common cause happens when transmitting from multiple standalone installations.
This model is not supported and can cause lost acknowledgements as well as the error above.
For all non-networked installations
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: diagnostic,install