Support CenterAuto-processing and printing acknowledgements
🔍 Auto-processing and printing acknowledgements
Whenever you send returns to the Electronic Filing Center, any available acknowledgements, mail, or updates are downloaded to your computer.
This guide explains how to:
- Get and process acknowledgements - download and update return status information
- Print acknowledgements - automatically or reprint processed acknowledgements
⚠️ Before You Begin
Make sure you have already sent returns to the Electronic Filing Center so that acknowledgements are available to download and process.
📊 Getting and Processing Acknowledgements
Step 1: Download acknowledgements, mail, and updates
Use this when you need to retrieve any available acknowledgements, mail, or updates after sending returns.
On the Communications menu, select Get Acks, Mail and Updates.
Step 2: Close the communications session
Use this when the download is complete.
When the Communications window indicates that the communication session has ended, click Close.
Step 3: Let SureFire process the acknowledgement files
Use this when you want SureFire to automatically process acknowledgements and update return status.
SureFire opens the Processing Acknowledgment Files window. SureFire automatically processes any acknowledgement files you received from the Electronic Filing Center and updates the return status information.
During this time, SureFire displays a progress bar indicating that the acknowledgements are being processed.
🖨️ Printing Acknowledgements
SureFire automatically processes your acknowledgements after they are picked up from the Electronic Filing Center. You have the option for them to be automatically printed as well. This option is available on the Printer Setup tab of Utilities/Setup Assistant.
📌 To open the Printer Setup window
Step 1: Open the Printer Setup Utility
Use this when you need to change printing settings.
Open the Printer Setup Utility by selecting Printer Setup on the File menu or selecting Utilities/SetupAssistant on the Tools menu.
Step 2: Open Setup Assistant
Use this to access the printing configuration.
On the Setup menu, select Setup Assistant.
Step 3: Go to the Printing Network Setup tab
Use this to find the automatic printing option.
In the SetupAssistant window, click the Printing NetworkSetuptab.
Step 4: Enable automatic printing
Use this to automatically print acknowledgements after processing.
Under the Print Options, select the Automatically print acknowledgments check box.
📝 To reprint acknowledgements
Step 1: Open the Acknowledgements report
Use this when you need to print acknowledgements again.
On the Reports menu, select Acknowledgements.
Step 2: Select acknowledgements to print
Use this to choose specific acknowledgements or print everything available.
Select the desired acknowledgements and click OK, or click Select All to print all available acknowledgements.
Step 3: View full acknowledgement details (optional)
Use this when you need to see rejected return details.
Click Details to display the full acknowledgement in the summary report, including rejected return details.
Step 4: Navigate additional report pages (optional)
Use this when the report spans multiple pages.
To see additional pages of the report, click the Next Page button at the top of the window.
Step 5: Print from Print Preview
Use this to print the acknowledgement information.
Click the Printer icon at the top of the Print Preview window to print this acknowledgement information. SureFire prints all bank acknowledgements and IRS-rejected-return information.
Step 6: Close Print Preview
Use this when you are finished printing.
When printing is finished, close the Print Preview window by clicking Close in the upper-right corner of the window.
❌ If you see a message that no acknowledgements match
If there are no unprinted acknowledgements, you receive a message indicating that no acks match the selected criteria. If so, follow the steps below.
🖨️ To print processed acknowledgements
Step 1: Acknowledge the message
Use this to proceed after the system reports no matching unprinted acknowledgements.
Click OK in the message cited above.
Step 2: Adjust filter criteria
Use this to include already processed files.
In the Filter Criteria window, select the Printed Files check box, and then click OK.
Step 3: Select acknowledgements to print again
Use this to choose which processed acknowledgements you want to print.
In the Select Acknowledgementwindow select the acknowledgements that you want to print again.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install