Support CenterSureFire locks up after communications session.
🔍 SureFire locks up after communications session
This guide walks you through the steps to resolve a SureFire lock-up after a communications session.
⚠️ Before You Begin
Follow the steps below carefully. You will use Windows tools (Task Manager and Services) to stop and start specific processes/services.
📊 Step-by-Step Guide
Step 1: Check for an off-screen SureFire window
Use this when you need to ensure SureFire is not hidden behind an off-screen window.
Ensure that SureFire is not opening a window off-screen.
Step 2: Open Task Manager
Use this when you need to end the SureFire process.
Open Task Manager by pressing Ctrl+Shift+Esc.
Step 3: End the SureFire process
Use this when you need to stop the running TWWxx.exe process.
Right-click TWWxx.exe in the Processes list (where xx corresponds to the 2-digit year).
Click End task.
Step 4: Close Task Manager
Use this when you are ready to restart required services.
Close Task Manager.
Step 5: Open the Services window
Use this when you need to start required services.
Click the Windows Start icon or Type here to search box on the taskbar.
Type Services and press the Enter key. This will open the Services window.
Step 6: Start Remote Access Connection Manager (if needed)
Use this when Remote Access Connection Manager is not running.
If Remote Access Connection Manager is not running, right-click on it and click Start.
Step 7: Start Telephony (if needed)
Use this when Telephony is not running.
If Telephony is not running, right-click on it and click Start.
Step 8: Try the communications session again
Use this when you want to confirm the issue is resolved.
Close the Services window and try the communications session again.
📝 Note
By right-clicking each of these services and choosing Properties, the services can be set to start automatically by changing the Startup type to Automatic.
❌ If the services were already running
If both of the services above were already running, the HOMEPAGE.XML file in ?:\UTSxx\TWHomepage may be corrupt (where ? is the drive where SureFire is installed).
Deleting it should resolve this issue. SureFire will regenerate a new HOMEPAGE.XML when you open the program again.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup