Support Centere-file Rejection: IND-931-01 - "The Dependent SSN (or Qualifying Child Identifying Number on Form 1040-SS (PR)) has been locked because Social Security Administration records indicate..."" in a 1040 return using SureFire."
🔍 e-file Rejection: IND-931-01
Message: The Dependent SSN (or Qualifying Child Identifying Number on Form 1040-SS (PR)) has been locked because Social Security Administration records indicate the number belongs to a deceased individual.
⚠️ Before You Begin
To resolve this rejection, you will need to confirm the dependent’s SSN entered in SureFire and, if correct, contact the Social Security Administration to update their records.
đź“Š Step-by-Step Guide
Step 1: Verify the dependent SSN in SureFire
Use this when you need to confirm the SSN was entered correctly.
Verify the dependent's SSN was entered correctly on the Main Info form (or the Additional Dependents worksheet if more than four dependents).
Step 2: If the SSN is correct, have the taxpayer contact the SSA
Use this when the SSN is correct but the e-file database still rejects the return.
If the SSN is correct, have the taxpayer contact the Social Security Administration at 1-800-772-1213 to correct the Social Security Administrations records.
Step 3: Allow time for the update to process
Use this to set expectations for when the rejection will clear.
It takes Approximately 2 weeks to update in the efile database.
đź“ž Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: reject,federal