Support Center
<- Back to Main Page
Tags: install
"The e-files just transmitted have been erased" After sending E-Files.
đź“š What This Guide Covers
If you see the message that the e-files just transmitted have been erased after sending E-Files, this guide explains what it means and what you should (and shouldn’t) do next.
⚠️ Before You Begin
Read the note below carefully—this message usually affects only the transmitted e-file data view, not your client’s return information.
đź“Š Step-by-Step Guide
Step 1: Confirm the meaning of the message
This indicates that the transmission has been sent on, and the e-filed information (only) has been erased from the current e-file information. This does not affect the return information for you client. You do not need to re-create the e-file or the return.
Step 2: Delete the e-file only if it wasn’t erased
If the e-files that were just transmitted were not erased, you can delete the e-file.
- Click the Tools menu and select Utilities/Setup Options...
- Click File and select Erase e-files...
- Select the e-files and click OK.
- Click Yes to the warning, (209) WARNING! These E-files will be permanently erased! Continue?
đź“ž Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install