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IRS Rejection IND-197


🔍 IRS Rejection IND-197

Message: TotActiveTimePrepSubmissionTs' in 'FilingSecurityInformation' in the Return Header must have a value.

⚠️ Before You Begin

To resolve this IRS rejection, you will need to open the return in SureFire, allow the “Time in Return” to calculate, and then recreate the e-file.

📊 Step-by-Step Guide

Step 1: Wait for “Time in Return” to calculate

Use this when you need to ensure the required timestamp value is generated in the return header.

Open the return and watch the Time in Return at the bottom of the SureFire window and wait until it shows at least one minute in return.

Then:

  • Save and Close the return.
  • Re-open the return.
  • Create the e-file again.

Step 2: If time is not calculating at the bottom

Use this when “Time in Return” does not update after you open the return.

If time is not calculating at the bottom:

  • Login as the Admin user.
  • Go to Tools / Utilities / Setup Assistant.
  • Open Setup Assistant.
  • Under General Options, uncheck Enable screen reader for visually impaired.

Then:

  • Open the return and watch the Time in Return at the bottom of the SureFire window and wait until it shows at least one minute in return.
  • Save and Close the return.
  • Re-open the return.
  • Create the e-file again.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket



Tags: reject,federal