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Our Support number is: 1-800-516-9442

After selecting returns to create e-files, nothing happens

📚 What This Guide Covers

If after selecting returns you’re not seeing your e-files get created, this guide will help you reset the Federal/State return filter so the e-file creation runs correctly.

⚠️ Before You Begin

Make sure you’re ready to re-run the e-file creation for the returns you selected.

📊 Step-by-Step Guide

Step 1: Open the Communications filter

Select Communications and Send Federal/State Returns to..., and then click the Filter button.

Step 2: Clear the filter criteria

Make sure there is nothing in the Filter criteria window, and then try creating the e-files again.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket

Tags: install