Support CenterError: "Password is blank. The user (Admin) needs to establish a password for the user (Admin)"" when clicking Login for the Admin user in SureFire."
🔍 Error: Password is blank (Admin user)
This guide explains why you may see the message:
Error: "Password is blank. The user (Admin) needs to establish a password for the user (Admin)""
…when clicking Login for the Admin user in SureFire, and how to fix it.
⚠️ Before You Begin
This normally occurs when:
- The program has just been installed, or
- The Admin user has been reset.
📊 Step-by-Step Guide
Step 1: Click Login (with no password)
Use this when you need to trigger the password setup prompt for the Admin user.
Click Login with no password.
Step 2: Create a New Admin password
Use this when you see the prompt to set up the Admin password.
A status window will open saying Create a New Admin password to get started.
Step 3: Click OK
Use this to move to the user password modification screen.
Click Ok.
Step 4: Enter a password in the Modify User window
Use this to establish the Admin password so you can log in successfully.
When the Modify User window opens, enter a password.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: install,setup