Support CenterIRS address on Client Letter is blank
🔍 IRS address on Client Letter is blank
The IRS addresses on the Client Letter will not print unless you mark the return as Paper on the Main Information form.
With the return marked E-file ONLY, Bank Products, or anything else, the address will not print as part of the Client Letter unless the return has a balance due.
⚠️ Before You Begin
Confirm how your return is currently marked:
- Paper (required for the IRS address to print on the Client Letter)
- E-file ONLY (IRS address will not print unless the return has a balance due)
- Bank Products (IRS address will not print unless the return has a balance due)
📊 Step-by-Step Guide
Step 1: Open the Main Information form
Use this when you need to change how the return is marked so the IRS address can print on the Client Letter.
Step 2: Mark the return as Paper
Set the return to Paper so the IRS address prints as part of the Client Letter.
Step 3: If you are using E-file ONLY or Bank Products, check for a balance due
If the return is marked E-file ONLY, Bank Products, or anything else, the address will not print on the Client Letter unless the return has a balance due.
✅ Success!
Once the return is marked as Paper (or the return has a balance due when marked E-file ONLY/Bank Products), the IRS address should print on the Client Letter.
📞 Still Need Help?
If you are having trouble, contact our support team:
Phone: 1-800-516-9442
Tags: federal,form