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EFC Reject 38

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📊 Step-by-Step Guide

Step 1: Confirm why you’re seeing the reject

EFC Reject 38 means you have sent the return before your software was updated.

Step 2: Update the program

1. After logging into the program, go to Communications
2. Select Get Program Updates
3. The update will download. When finished, you will need to close the program and reopen it (you do not need to restart your computer).
4. A dialogue box will appear saying Sure-Fire has been updated to version _ _._ _.

Step 3: Update modules and resend

1. Log back into the program and go to Tools.
2. Select Get Module Updates.
3. Run the updates. If you are up to date on modules the message will read No mail to toss.
4. Recreate the E-file (run diagnostics and hit the E-file button).
5. Resend the return.

Step 4: If it still happens

If you continue to get the same EFC reject code after this process, contact customer support directly to assist further.

Tags: install,reject,federal