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📚 What This Guide Covers

This guide explains why Sure-Fire may freeze when previewing or printing and what to do to fix it.

❌ Common Errors

This can occur when brackets or parentheses, such as ]}, been deleted from a portion of a letter. For example, if you modified the part of a letter that usually reads, INSERT CORRECT STATE ADDRESS. SEE F1 HELP FOR ADDRESSES]}, make sure not to delete the ]} (or any other brackets or parentheses) from the Edit view.

Step 1: Check the letter content

In the Edit view, make sure you did not delete any required brackets or parentheses (like ]}).

Step 2: If you’re stuck in Preview mode

If you are stuck in Preview mode of the Client Letter and you are unable to edit the letter for this reason, use one of the following choices:

• Remove the offending letter, then modify it again.
• Add a new letter, change to the Edit view, then open the offending letter and add the ]} wherever it is missing. After that, remove the new letter and try printing or previewing the modified letter again.

📞 Still Need Help?

If you are having trouble, contact our support team:

Phone: 1-800-516-9442

Or submit a support ticket