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How do I use the SureFire Support site to see if there is a check ready to print for a taxpayer?

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📊 Step-by-Step Guide

Step 1: Navigate to the Support site

Use this when you need to access the SureFire Support tools.

Navigate to the Support site.

Step 2: Log in as Admin

Use this when you need the correct permissions to run the return query.

Log in as Admin.

Step 3: Open Return Query

Use this when you need to search for the taxpayer’s e-file information.

Click Return Query under the E-File dropdown menu at the top.

Step 4: Enter the taxpayer identifier

Use this when you need to locate the correct taxpayer record.

Enter the SSN or EIN.

Step 5: Select the tax year

Use this when you need to narrow results to the correct filing period.

Select a tax year from the Tax year to search list.

Step 6: Run the search

Use this when you want to view the taxpayer’s e-file entries.

Click Search. The customer name or company name displays, with the newest e-file received at the top of the list.

Step 7: Open customer detail information

Use this when you need to view disbursement details for the selected customer.

Click Select to open detail information for the customer.

Step 8: Check Disbursements for print-ready checks

Use this when you need to confirm whether checks are ready to print or already printed.

Click Disbursements. From there, you will be able to see if there are any checks that are ready to print or have been printed. You can also see the authorization number and disbursement amount.

Tags: install,web,bank